FAQ's
All Products - Questions
Q: Can I choose my colour?
A: Yes. This goes for all products. When you purchase your product, you will be prompted to choose your colour. If you choose other, I will require a sample jpg of the colour you want sent to me via e-mail.
Q: Will I receive a proof prior to production?
A: Yes. You always receive a proof for your review, change anything, and or approve via e-mail. We will not proceed until you are %100 satisfied.
Q: How long does it take to process my product?
A: Please allow three to five days AFTER your approval of your proof.
Q: What is the shipping time?
A: This depends on your location.
Q: Do I have to put my pets' names on my product?
A: No. This is up to you, it's your product.
Q: Will you provide a proof prior to placing my order?
A: No. No proofs are sent until order has been received.
Q: Can I expedite my order?
A: Yes. At checkout, you will be prompted to click on your chosen delivery. All products are shipped via Canada Post.
Q: How do I know my product has shipped?
A: When your product(s) is / are complete, I always send photo(s) to you via e-mail, and you will also receive a shipping notification from Ecwid.
Custom / Generic Emergency Pet Signs - Questions
Q: Can I choose my please rescue line?
A: Yes. When you purchase your product, you will be prompted to choose your please rescue line. If you choose other, than you can let me know via e-mail.
Q: What is the maximum number of photos I can have on my sign?
A: The maximum is four per sign - prices vary depending on the number of photos.
Q: Can I have a contact number, a disability, or where my pets may hide on my sign?
A: Yes. But keep in mind the more text you have, the smaller your photos may be especially if you have four photos.
Q: I'm interested in the generic emergency pet sign, how do I communicate which images I need for my sign? Once I receive the order, I will e-mail you asking which images you want on your sign.
Q: What is the size of the emergency pet sign?
A: 4 1/4" W X 6 1/4" L
Pets Home Alone Key Chains - Questions
Q: What kind of hardware comes with this product?
A: When you order, you will be prompted to choose between two options (between brass and silver). The options may vary depending on supply chain issues.
Q: What if I don't want a permanent number on my key chain? No problem. I will leave it blank and you can right the phone number in with a Sharpie marker and erase it with a Magic eraser as much as you want.
Q: What is the size of the key chain?
A: The size of the key chain is 2" W x 2.5" L