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All Products - Questions

Q: Can I choose my colour?

A: Yes. This goes for all products. When you purchase your product, you will be prompted to choose your colour. If you choose other, I will require a sample jpg of the colour you want sent to me via e-mail.

Q: Will I receive a proof prior to production?

A: Yes. You always receive a proof for your review, change anything, and or approve via e-mail. We will not proceed until you are %100 satisfied.

Q: How long does it take to process my product?

A: Please allow three to five days AFTER your approval of your proof.

Q: What is the shipping time?

A: This depends on your location.  

Q: Do I have to put my pets' names on my product?

A: No. This is up to you, it's your product. 

Q: Will you provide a proof prior to placing my order?

A: No. No proofs are sent until order has been received.

Q: Can I expedite my order?

A: Yes. At checkout, you will be prompted to click on your chosen delivery. All products are shipped via Canada Post.

Q: How do I know my product has shipped?

A: When your product(s) is / are complete, I always send photo(s) to you via e-mail, and you will also receive a shipping notification from Ecwid. 

Custom / Generic Emergency Pet Signs - Questions

Q: Can I choose my please rescue line?

A: Yes. When you purchase your product, you will be prompted to choose your please rescue line. If you choose other, than you can let me know via e-mail.

Q: What is the maximum number of photos I can have on my sign?

A: The maximum is four per sign - prices vary depending on the number of photos.

Q: Can I have a contact number, a disability, or where my pets may hide on my sign?

A: Yes. But keep in mind the more text you have, the smaller your photos may be especially if you have four photos. 

Q: I'm interested in the generic emergency pet sign, how do I communicate which images I need for my sign? Once I receive the order, I will e-mail you asking which images you want on your sign.

Q: What is the size of the emergency pet sign?

A: 4 1/4" W X 6 1/4" L

Pets Home Alone Key Chains - Questions

Q: What kind of hardware comes with this product?

A: When you order, you will be prompted to choose between two options (between brass and silver). The options may vary depending on supply chain issues. 

Q: What if I don't want a permanent number on my key chain? No problem. I will leave it blank and you can right the phone number in with a Sharpie marker and erase it with a Magic eraser as much as you want. 

Q: What is the size of the key chain?

A: The size of the key chain is 2" W x 2.5" L